7. Improve Service

7. Service Improvement

Are your customers happy with the delivery services they're getting? The last thing you need after working hard to land new accounts (and to keep existing ones) is to experience continuing problems getting their orders delivered -- but, if your company is like many others, you frequently hear complaints from customers and sales people about service failures, and communication breakdowns leading to frustrations and lost sales.

We know how to fix your service problems.
When it comes to fixing delivery service problems, we know what works and what doesn't. We'll talk with your customer service and transportation employees, your carriers, and your sales staff or brokers to learn about the kinds of problems they're experiencing.

Then we'll develop a plan for ending service problems and to get your customer relationships back on track. The plan will state your service expectations and will be added to your carriers' internal standard operating procedures.

We'll then work with the carriers to be certain that their managers, drivers, sales, and customer service people fully understand the plan and know what to do to keep problems from getting out of control.

Our services can also work to improve service on shipments made to you by your vendors, and can reduce materials and stock shortages caused by late deliveries to your plants and distribution centers.